Legal · licensing

Licensing

How Xenios AI Orchestrator ("Xenios") is licensed and provided. This page is a summary: the binding terms are in the Software License Agreement (EULA) and the Data Processing Agreement signed with each client.

[01]

White-label: your brand, not ours

  • The guest app runs under your property's name, logo, colors and, if you wish, your own domain. Guests never see Xenios or oddtank.
  • Messages, the guest guide, the loyalty program and the digital key all carry your brand. You own the guest relationship.
  • Behind the scenes, oddtank hosts, maintains and upgrades the platform for you.
[02]

The license

  • Xenios AI Orchestrator is provided as a cloud service (SaaS). This is the product name used in license agreements, invoices and ESPA documents. Each business receives a non-exclusive, non-transferable license to use the platform for its own property or properties.
  • The software, source code, AI models and digital content remain the exclusive property of the software creator, oddtank. No ownership is transferred.
  • You do not need your own servers or infrastructure. Hosting, maintenance and upgrades are part of the service.
[03]

What the license covers

  • The guest app, the control centre and all four pillars (Phase 1), within the scope of your package (Studio, Boutique or Resort).
  • The add-on modules you choose, each activated and documented separately.
  • The type and number of licenses are stated in your license agreement.
[04]

Cost structure

  • A one-off implementation fee that includes the first year of service.
  • A yearly subscription from the second year, covering cloud hosting, AI, upgrades and support.
  • Add-on modules have their own one-off and yearly fees. Extra AR points, system connections, training sessions and support hours are quoted separately.
  • Payment terms: 50% on signature, 50% on delivery and the activation certificate.
[05]

Your data

  • Your guests' data belongs to your business. oddtank acts as data processor on your behalf, under a signed Data Processing Agreement (DPA).
  • Data is hosted inside the European Union and kept fully separate for each business.
  • Guest data is never used to train third-party AI models. Automated commercial decisions (pricing, targeting) are transparent and configurable by you.
  • The agreement sets out how your data is returned or deleted when the subscription ends.
[06]

Service levels

  • Availability target of 99.5% per year, with daily backups kept for 30 days.
  • Support response within 4 business hours for critical issues and within 1 business day for everything else, throughout the season.
  • Upgrades are included in the subscription, with no downtime.
[07]

Documents you receive

  • Software license agreement, stating the type and number of licenses
  • Activation certificate for the platform and each module
  • Setup and integration report
  • Digital content documentation (AR points, scenarios, languages)
  • Staff training program and signed attendance list
  • User manuals and a guest guide
  • Compliance documents: DPA, guest privacy policy, description of security measures
  • Invoices that list software, services and equipment separately, before and after VAT
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